Privacy Policy

Effective Date: June 1, 2026
Last Updated: June 2026

Veloure Health Services LLC (“Veloure,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at https://velourehealthservices.com/, contact us, or use our services.

Please read this policy carefully. By using our website or submitting information through our web forms, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information from you:

Contact & Identity Information

  • Full name
  • Phone number (including mobile number)
  • Email address
  • Home or service address

Care & Service Information

  • Type of care or services requested
  • Information about the individual needing care (relationship, age, condition)
  • Preferred schedule and care preferences

Communication Preferences

  • Preferred method of contact (phone, text, email)
  • SMS/text message opt-in consent

Website Usage Information

  • Browser type and device information
  • IP address
  • Pages visited and time spent on our website
  • Referring website or source

We collect this information when you fill out a contact or consultation request form on our website, call or email us directly, text or reply to our SMS messages, or interact with our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to your consultation requests and inquiries
  • To schedule and coordinate home care services
  • To send appointment reminders, care updates, and service notifications
  • To communicate with you via phone, email, or SMS/text message when you have provided consent
  • To improve our website and service offerings
  • To comply with applicable laws and regulations
  • To protect the rights and safety of our clients, caregivers, and staff

By providing your mobile phone number and opting in to receive SMS messages from Veloure Health Services LLC, you consent to receive text messages related to our services, including but not limited to:

  • Appointment reminders and confirmations
  • Care coordination updates
  • Service information and follow-ups
  • Customer care and support responses

SMS consent and phone numbers collected for the purpose of SMS communications are not shared with third parties or affiliates under any circumstances. SMS consent is not shared with third parties.

You may opt out of SMS messages at any time by replying STOP to any message we send. For help, reply HELP or contact us at 609-922-1884. Message frequency may vary. Message and data rates may apply.

4. Who We Share Your Information With

We value your privacy and do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and delivering services, such as scheduling platforms or website hosting. These providers are required to protect your information and may only use it to perform services on our behalf.

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of Veloure Health Services LLC, our clients, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share your information with:

  • Marketing companies or advertisers
  • Third-party SMS providers for their own marketing purposes
  • Data brokers or list-sharing services

Your SMS consent is never shared with third parties.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You may disable cookies through your browser settings, though this may affect certain features of our website.

7. Your Rights & Choices

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal requirements
  • Opt out of SMS messages at any time by replying STOP
  • Opt out of email communications by following the unsubscribe instructions

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Veloure Health Services LLC
Phone: 609-922-1884
Website: https://velourehealthservices.com/
Email: velourehealth@gmail.com